Refund Policy for AC Unit
You may return the air conditioner unit for a refund or a replacement within 5 days of in-store purchase (invoice date). 5 % of service fee will deducted from the refund of the returned unit. Please note this applies to the unopened-box only.
Returns and Replacements within 14 days
You may request a return or a replacement for an open-box air conditioner unit within 14 days after the in-store purchase (invoice date). The returns are subjected to a 25% restocking fee, and this amount will be deducted from the refund of the items.
All air conditioner units being returned for a refund or replacement must be in re-sellable condition with original packaging and accessories. A refund will be issued after the units have been picked and inspected. Missing accessories including remote control, service manual, and pipe etc., are subjected to a penalty which will deduct from the refund amount. Please contact sales department for more details.
No Returns or Replacement after 14 days
Returns and/ or replacements are not accepted after 14 days of your in-store purchase (invoice date). The condensers of your air conditioner units are still under warranty, please contact a licensed technician for inspection.
**Note: All returned items require the proof of purchase (invoice) for refund. The refund will be made by the original payment method (the original credit or debit card used)